Terms of use

Please read these terms of use carefully by accessing or using this internet-based platform, you agree to be bound by the terms described herein and all terms incorporated by reference. if you do not agree to all of these terms, please do not use our internet-based platform.

What is Rightaid Homeopathy Pvt. Ltd

The domain name www.rightaid.in, an internet based portal, is owned and operated by Rightaid Homeopathy Pvt. Ltd, a company duly incorporated under the provisions of the Companies Act, 2013 (hereinafter referred to as “Rightaid Homeopathy Pvt. Ltd” or “We” or “Our” or “Us” or “Company”). The domain name and the mobile application are collectively referred to as the “Website”.

Your access or use of the Website, transaction on the Website and use of Services (as defined herein below) hosted or managed remotely through the Website, are governed by the following terms and conditions (hereinafter referred to as the Terms of Use”), including the applicable policies which are incorporated herein by way of reference. These Terms of Use constitutes a legal and binding contract between you (hereinafter referred to as “You” or “Your” or the “User”) on one part and Rightaid Homeopathy Pvt. Ltd on the other Part.

By accessing, browsing or in any way transacting on the Website, or availing any Services, You signify Your agreement to be bound by these Terms of Use. Further, by impliedly or expressly accepting these Terms of Use, you also accept and agree to be bound by Our policies, including the Privacy Policy (as set out in Part B herein below), and such other rules, guidelines, policies, terms and conditions as are relevant under the applicable law(s) in India and other jurisdictions for the purposes of accessing, browsing or transacting on the Website, or availing any of the Services, and such rules, guidelines, policies, terms and conditions shall be deemed to be incorporated into, and considered as part and parcel of these Terms of Use. However, if You navigate away from the Website to a third party website, You may be subject to alternative terms and conditions of use and privacy policy, as may be specified on such website. In such event, the terms and conditions of use and privacy policy applicable to that website will govern Your use of that website.

The Website is a platform that facilitates (i) online purchase of homeopathy products manufactured by third parties licensed to do so; (ii) online medical consultancy services/ second opinion being offered by third party independent doctors (“Medical Experts”); and (iv) online advertisements of various sponsors advertising and marketing their own good and services (“Third Party Advertisers”). The Third Party Homeopathy Products Manufacturers, Third Party Labs, Medical Experts and the Third Party Advertisers are collectively referred to as the “Third Party Service Providers”. Further the Website also serves as an information platform providing health and wellness related information to the Users accessing the Website (The services of Third Party Services Provider and the information services is collectively referred to as the “Services”).

The arrangement between the Third Party Service Providers, You and Us shall be governed in accordance with these Terms of Use. The Services would be made available to such natural persons who have agreed to use the Website after obtaining due registration, in accordance with the procedure as determined by Us, from time to time, (referred to as “You” or “Your” or “Yourself” or “User”, which terms shall also include natural persons who are accessing the Website merely as visitors). The Services are offered to You through various modes which shall include issue of discount coupons and vouchers that can be redeemed for various goods/ services offered for sale by relevant Third Party Service Providers. To facilitate the relation between You and the Third Party Service Providers through the Website, Rightaid Homeopathy Pvt. Ltd shall send to You (promotional content including but not limited to emailers, notifications and messages).

You agree and acknowledge that the Website is a platform that You and Third Party Service Providers utilize to meet and interact with another for their transactions. Rightaid Homeopathy Pvt. Ltd is not and cannot be a party to or save as except as may be provided in these Terms of Use, control in any manner, any transaction between You and the Third Party Service Providers.

Rightaid Homeopathy Pvt. Ltd reserves the right to change or modify these Terms of Use or any policy or guideline of the Website including the Privacy Policy, at any time and in its sole discretion. Any changes or modifications will be effective immediately upon posting the revisions on the Website and You waive any right You may have to receive specific notice of such changes or modifications. Your continued use of the Website will confirm Your acceptance of such changes or modifications; therefore, You should frequently review these Terms of Use and applicable policies to understand the terms and conditions that apply to Your use of the Website.

As a condition to Your use of the Website, You must be 18 (eighteen) years of age or older to use or visit the Website in any manner. By visiting the Website or accepting these Terms of Use, You represent and warrant to Rightaid Homeopathy Pvt. Ltd that You are 18 (eighteen) years of age or older, and that You have the right, authority and capacity to use the Website and agree to and abide by these Terms of Use.

These Terms of Use is published in compliance of, and is governed by the provisions of Indian laws, including but limited to:

the Indian Contract Act, 1872 (“Contract Act”);

the (Indian) Information Technology Act, 2000 (“IT Act”) and the rules, regulations, guidelines and clarifications framed thereunder, including the (Indian) Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Information) Rules, 2011, and the (Indian) Information Technology (Intermediaries Guidelines) Rules, 2011 (“IG Guidelines”);

the Drugs and Cosmetic Act, 1940 (“Drugs Act”), read with the Drugs and Cosmetics Rules, 1945 (“Drugs Rules”);

the Drugs and Magic Remedies (Objectionable Advertisements) Act, 1954 (“Drugs and Magic Act”);

The Indian Medical Council Act, 1956 read with the Indian Medical Council Rules, 1957;

Pharmacy Act, 1948 (“Pharmacy Act”) and

the Consumer Protection Act, 1986.

Rightaid Homeopathy Pvt. Ltd authorizes You to view and access the content available on the Website solely for the purposes of availing the Services, such as visiting, using, ordering, receiving, delivering and communicating only as per these Terms of Use. The contents on the Website including information, text, graphics, images, logos, button icons, software code, design, and the collection, arrangement and assembly of content, contains Third Party Service Providers’ content (“Third Party Content”) as well as in-house content provided by Rightaid Homeopathy Pvt. Ltd including without limitation, text, copy, audio, video, photographs, illustrations, graphics and other visuals (“Rightaid Homeopathy Pvt. Ltd Content”) (collectively, “Content”). The Rightaid Homeopathy Pvt. Ltd Content is the property of Rightaid Homeopathy Pvt. Ltd and is protected under copyright, trademark and other applicable law(s). You shall not modify the Rightaid Homeopathy Pvt. Ltd Content or reproduce, display, publicly perform, distribute, or otherwise use the Rightaid Homeopathy Pvt. Ltd Content in any way for any public or commercial purpose or for personal gain.

Compliance with these Terms of Use would entitle You to a personal, non-exclusive, non-transferable, limited privilege to access and transact on the Website.

These Terms of Use constitute an electronic record in terms of the IT Act and rules framed there under, as applicable and amended from time to time. This electronic record is generated by a computer system and does not require any physical or digital signatures.

ELIGIBILITY

For the purposes of availing the Services and/or transacting with the Third Party Service Providers through the Website, You are required to obtain registration, in accordance with the procedure established by Rightaid Homeopathy Pvt. Ltd in this regard. As part of the registration process, Rightaid Homeopathy Pvt. Ltd may collect the following personal information from You:

Name;

User ID;

Email address;

Address (including country and ZIP/ postal code);

Gender;

Age;

Phone number;

Password chosen by the User;

Valid financial account information; and

Other details as You may volunteer.

The registration on or use/ access of the Website is only available to natural persons, other than those who are ‘incompetent to contract’ under the Contract Act. That is, persons including minors, un-discharged insolvents etc. are not eligible to register on, or use/ access the Website. By registering, accessing or using the Website, You accept the terms of these Terms of Use and represent and warrant to Rightaid Homeopathy Pvt. Ltd that you are ‘competent to contract’ under the Contract Act and have the right, authority and capacity to use the Website and agree to and abide by these Terms of Use.

A registered id can only be utilized by the person whose details have been provided and Rightaid Homeopathy Pvt. Ltd does not permit multiple persons to share a single log in/ registration id. However, a registered user, being also a parent or legal guardian of a person ‘incompetent to contract’ such as minors or persons with unsound mind, would be permitted to access and use the Website for the purposes of procuring the Services, on behalf of such persons.

Organizations, companies, and businesses may not become registered members on the Website or use the Website through individual members.

You agree and acknowledge that You would (i) create only 1 (one) account; (ii) provide accurate, truthful, current and complete information when creating Your account and in all Your dealings through the Website; (iii) maintain and promptly update Your account information; (iv) maintain the security of Your account by not sharing Your password with others and restricting access to Your account and Your computer; (v) promptly notify Rightaid Homeopathy Pvt. Ltd if You discover or otherwise suspect any security breaches relating to the Website; and (vi) take responsibility for all the activities that occur under Your account and accept all risk of unauthorized access.

The Website uses temporary cookies to store certain data (that is not sensitive personal data or information) that is used by Rightaid Homeopathy Pvt. Ltd for the technical administration of the Website, research and development, and for User administration. In the course of serving advertisements or optimizing services to You, Rightaid Homeopathy Pvt. Ltd may allow authorized third parties to place or recognize a unique cookie on the Your browser. Rightaid Homeopathy Pvt. Ltd does not store personally identifiable information in the cookies.

Rightaid Homeopathy Pvt. Ltd, at its sole discretion, reserves the right to permanently or temporarily suspend Users, to bar their use and access of the Website and App, at any time while Rightaid Homeopathy Pvt. Ltd investigates complaints or alleged violations of these Terms of Use or any Services, or for any other reason

USE OF SERVICES AND THE WEBSITE

The following terms and conditions will be deemed to have been accepted by the user on the usage of the website https://www.rightaid.in You are requested to read them carefully before you use the services of the site.
The Site is owned and maintained by Rightaid Homeopathy Pvt Ltd, the firm reserves the right to make changes to the website and the terms, conditions and disclaimers at any time and without prior information to the customers of the services.
Intellectual property rights : Unless otherwise indicated or anything contained to the contrary or any proprietary material owned by a third party or manufacturer or brand owner  and so expressly mentioned, Rightaid Homeopathy Pvt. Ltd. owns all Intellectual Property Rights to and into the website, including, without limitation, any and all rights, title and interest in and to copyright, related rights, patents, utility models, trademarks, trade names, service marks, designs, know-how, trade secrets and inventions (whether patentable or not), goodwill, source code, meta tags, databases, text, content, graphics, icons, and hyperlinks. You acknowledge and agree that you shall not use, reproduce or distribute any content from Rightaid Homeopathy Pvt. Ltd.
User Security: By registering with the website you can access or view the prices, product details, and submit purchase orders electronically. You   are responsible for using the website in a private and secure manner. We will not be liable for any damage or loss caused from any unauthorized account access resulting from your actions, such as not logging out of the account or sharing your account password.  We reserve the right to refuse registration or cancel an account at any time

Warranties: The website owner makes no warranty for any damage suffered by customers from use of the services on this site. This without limitation includes product usage, non-deliveries, missed deliveries, or service interruptions. This disclaimer of liability also applies to any damages or injury caused by any failure of performance, error, omission, interruption, deletion, defect, delay in operation or transmission, computer virus, communication line failure, theft or destruction or unauthorized access to, alteration of, or use of record, whether for breach of contract, tortuous behaviour, negligence, or under any other cause of action
Right Homeopathy Pvt. Ltd., or its owners makes no warranty that: (a) The site will meet your requirements ; (b) The site will be available on an uninterrupted, timely, secure, or error free basis ; (c) The results that may be obtained from the use of the site or any services offered through the site will be accurate or reliable
Usage: This site is not a substitution for a face to face consultation with a suitably qualified homoeopathic practitioner. Under no circumstances should any patient stop taking prescribed conventional medicine without consulting the doctor who prescribed it. The information provided in the website is for use by registered medical practitioners or pharmacy or hospitals and for general information to consumers who may also avail online consultation with certified homeopaths on our site. The information in no way suggests or prescribes self-medication by the consumer. Further any information given on our site is not intended to be taken as a replacement for medical advice. Therefore, readers of the site should avoid self-treatment and consult a qualified homeopathic practitioner and take the treatment under his proper guidance and advice.
Usage Restrictions: You agree not to use the Website for any of the following purposes:

-     Circulate or spread any unlawful, harassing, libellous, abusive, threatening, harmful, vulgar, obscene, or otherwise objectionable material.

• Convey material that encourages conduct that constitutes a criminal offence, results in civil liability or otherwise breaches any relevant laws, regulations or code of practice.
• Gaining unauthorized access to other computer / network systems which may include Interfering with any other person and use or enjoyment of the Website.
• Breaching any applicable laws.
• Interfering or disrupting networks or websites connected to the Website.
• Making, transmitting or storing electronic copies of materials protected by copyright without the permission of the owner.

Charges: The firm will charge freight or handling charges or shipping charges, cash on delivery charges, international payment gateway charges and/or statutory taxes as applicable as decided by the firm.

1. Product Specifications: Rightaid Homeopathy hereby disclaims any guarantees of exactness as to the finish, efficacy and appearance of the final products displayed on the website as ordered by the user. The quality of any products or presentation may undergo regular changes due to manufacturer/brand owner’s prerogative and we do not have any control on the same. This applies to change in formulation, modification of ingredients, product indications, price, dosage etc. Customers are requested to read the specifications on the product carton or labels carefully and consult a Homeopath for advice.

2. Policies: The Sale/Purchase of products shall be additionally governed by specific policies of sale like cancellation policy, return policy, etc (which are found on the website), and all of which are incorporated here by reference. In addition, these terms and policies may be further supplemented by Product specific conditions, which may be displayed on the webpage of that Product.

3. Changes: We may change or discontinue any aspect of the website at any time, including, its contents or features. We reserve the right to change the terms and conditions applicable to the use of the site. Such changes shall be available immediately without prior notice, which shall be placed on the site.

4. Limitation Of Liability In no event will we be liable for damages of any kind, including, without limitation , direct , incidental ,consequential damages (including, but not limited to, damages for lost profits , business interruption , and loss of programs or information) arising out of the use of or inability to use our website, or any information provided on the website, or in the products any claim attributable to errors, omission , or other inaccuracies in the products or interpretations thereof.

5.  Indemnification: User agrees to indemnify, defend, and hold Rightaid Homeopathy Pvt. Ltd.  or its owners harmless from and against all losses, expenses, damages and cost, including reasonable attorney’s fees arising out of or related to any misuse by the user of the content and services provided on the site.

6. User Privacy: The users right to privacy is of paramount importance to us. Any information provided by the user will not be shared with any third party. We do everything we reasonably can to protect your rights of privacy on systems and the website controlled by us, but we are not liable for any unauthorized or unlawful disclosures of your personal and confidential information made by third parties who are not subject to our control, for example courier agencies and intermediaries that have links to our order processing system. You should take note that the information and privacy practices of our business partners, advertisers, sponsors or other sites to which we provide hyperlinks, may be different from ours. Our privacy policy is subject to change at any time without notice. To make sure you are aware of any changes, please review this policy periodically.

7. Governing Law: The laws of India shall apply and courts within Kolkata shall have jurisdiction in respect of all the terms, conditions and disclaimers. The firm reserves the right to make changes to the website and the terms, conditions and disclaimers at any time and without information to the customers/customers of the services


Representation as to legal title

Rightaid Homeopathy Pvt. Ltd does not make any representation or warranty as to legal title of the Homeopathy Goods and Services offered for sale manufactured by the Third Party Manufacturers and Homeopaths on the website, www.rightaid.in

Rightaid Homeopathy Pvt. Ltd shall not and is not required to mediate or resolve any dispute or disagreement between You and Third Party Manufacturers and Homeopaths.


Advertising Guidelines for the Website –

As part of the Services provided by Us; We facilitate and allow Third Party Advertisers to place advertisements on the Website. Accordingly, there are guidelines (as listed herein below) which the Third Party Advertisers have to follow for placing such advertisements (the “Advertising Policy”).

For the Users: Rightaid Homeopathy Pvt. Ltd clearly distinguishes between the editorial content and content that is created or provided by one of Our Third Party Advertisers. The advertisements will be labeled as "sponsored", "from our Advertisers" or "advertisement". This content will not be reviewed by Our in-house editorial staff and shall not be subject to Our editorial policy (as set out herein below) but shall be subject to the Advertising Policy, these Terms of Use (except the editorial policy) and the Privacy Policy.

For the Third Party Advertisers: The Third Party Advertisers must be honest about the products or services their advertisements promote; the advertisement shall not create unrealistic expectation and must not be misleading or offending; must be responsible and of the highest standards and without compromising the consumer protection. The Advertising Policy applies to all the advertisements, listed or sought to be listed, on the Website.

General Rules: All the advertisements must comply with the Advertising Policy, the terms of these Terms of Use (except the editorial policy) and the Privacy Policy. Rightaid Homeopathy Pvt. Ltd may, at any time and without having to serve any prior notice to the Third Party Advertisers, (i) upgrade, update, change, modify, or improve the Website or a part thereof in a manner it may deem fit, and (ii) change the content of the Advertising Policy and/ or these Terms of Use and/ or the Privacy Policy. It is the responsibility of the Third Party Advertisers, in such cases, to review the terms of the Advertising Policy and/ or these Terms of Use and/ or the Privacy Policy, from time to time. Such change shall be made applicable when they are posted. Rightaid Homeopathy Pvt. Ltd may also alter or remove any content from the Website without notice and without liability. The Third Party Advertisers are also responsible for ensuring that their advertisements comply with all applicable law(s) in India and any other jurisdiction that such Third Party Advertiser(s) are based out of, industry codes, rules and regulations in each geographic area where the advertisements will run. All disclosures in the advertisements must be clear and conspicuous.

Review: All the advertisements are subject to the review and approval of Rightaid Homeopathy Pvt. Ltd. Rightaid Homeopathy Pvt. Ltd reserves the right to reject or remove any advertisement in its sole discretion for any reason. Further, Rightaid Homeopathy Pvt. Ltd also reserves the right to request modifications to any advertisement, and to require factual substantiation for any claim made in an advertisement.

Prohibited Content: The advertisements must not infringe the intellectual property, privacy, publicity, copyright, or other legal rights of any person or entity. The advertisements must not be false, misleading, fraudulent, defamatory, or deceptive. The following advertisement content is prohibited:

content that demeans, degrades, or shows hate toward a particular race, gender, culture, country, belief, or toward any member of a protected class;

content depicting nudity, sexual behaviour, or obscene gestures;

content depicting drug use;

content depicting excessive violence, including the harming of animals;

shocking, sensational, or disrespectful content;

deceptive, false or misleading content, including deceptive claims, offers, or business practices;

content that directs users to phishing links, malware, or similarly harmful codes or sites; and

content that deceives the Users into providing personal information without their knowledge, under false pretences, or to companies that resell, trade, or otherwise misuse that personal information.

Prohibited Advertisements: Advertisements for the following products and services are prohibited:

adult products and services (other than contraceptives; see below);

cigarettes (including e-cigarettes), cigars, smokeless tobacco, and other tobacco products;

products or services that bypass copyright protection, such as software or cable signal descramblers;

products or services principally dedicated to selling counterfeit goods or engaging in copyright piracy;

get-rich-quick or pyramid schemes or offers or any other deceptive or fraudulent offers;

illegal or recreational drugs or drug paraphernalia;

counterfeit, fake or bootleg products, or replicas or imitations of designer products;

firearms, weapons, ammunition, or accessories;

advertisements that promote particular securities or that provide or allege to provide insider tips;

any illegal conduct, product, or enterprise;

unapproved pharmaceuticals and supplements;

prescription drugs;

products that have been subject to any government or regulatory action or warning;

products with names that are confusingly similar to an unapproved pharmaceutical or supplement or controlled substance; and material that directly advertises products to or is intended to attract children under the age of 13.

Prohibited Advertisements under the Drugs and Magic Act:

subject to the provisions of the Drugs and Magic Act, no person shall take any part in the publication of any advertisement referring to any drug which suggest or are calculated to lead to the use of that drug for the procurement of miscarriage in women or prevention of conception in women; or the maintenance or improvement of the capacity of human beings for sexual pleasure; or the correction of menstrual disorder in women; or the diagnosis, cure, mitigation, treatment or prevention of any disease, disorder or condition specified in the schedule of the Drugs and Magic Act, or any other disease, disorder or condition (by whatsoever name called) which may be specified in the rules made under the Drugs and Magic Act; or provided that no such rule shall be made except, – (i) in respect of any disease, disorder or condition which requires timely treatment in consultation with a doctor or for which there are normally no accepted remedies; or                        prohibition of misleading advertisements relating to drugs; subject to the provisions of the Drugs and Magic Act, no person shall take any part in the publication of any advertisement relating to a drug if the advertisement contains any matters which:
directly or indirectly gives a false impression regarding the true character of the drug; or                            makes a false claim for the drug; or is otherwise false or misleading in any material particular.

It is hereby clarified that that the Third Party Advertisers will comply with all the provisions of the Drugs and Magic Act and the rules made thereunder. Further, it is agreed that the Third Party Advertisers shall be solely responsible for any penalty or any action taken by the governmental authorities for non-compliance with the Drugs and Magic Act and the rules made thereunder.

Restricted Advertisements: Advertisements in the following categories are restricted and require approval on a case-by-case basis:
advertisements that promote or reference alcohol;
advertisements for online dating services;
advertisements for gambling and games of skill;
advertisements for lotteries;
advertisements for financial services;
advertisements for contraceptives;
advertisements for online pharmacies or pharmaceuticals; and
political advertisements.

Testimonials & Endorsements: any testimonials and endorsements contained in advertisements must comply with all applicable law(s), industry codes, rules, and regulations. For example, a clear and conspicuous disclaimer is required if an endorser's results were atypical or if the endorser was paid;

Rightaid Homeopathy Pvt. Ltd recognizes and maintains a distinct separation between advertising and sponsored content and editorial content. All advertising or sponsored content on the Website of the Company will be clearly and unambiguously identified; and a click on an advertisement may only link the User to the website of the Third Party Advertiser(s).

Editorial Policy for the Website – As part of the Services, Rightaid Homeopathy Pvt. Ltd provides Rightaid Homeopathy Pvt. Ltd Content on the Website targeted at general public for informational purposes only and does not constitute professional medical advice, diagnosis, treatment or recommendations of any kind. Rightaid Homeopathy Pvt. Ltd Content is subject to the following rules/ information:

Rightaid Homeopathy Pvt. Ltd Content is original and is relevant to the general public;

topics for Rightaid Homeopathy Pvt. Ltd Content are selected by Our board of qualified experts consisting of certified medical experts, pharmacist and medical professionals;

Terms for use of the Online Doctor Consultancy Services:

Rightaid Homeopathy Pvt. Ltd is an online health platform that provides a variety of online and online-linked health products and services to the Users for health related information and resources. Whenever We use the words "Your physician" or "Your doctor" or "healthcare provider" or similar words on the Website, including in these Terms of Use, We mean Your personal doctor with whom You have an actual, mutually acknowledged, doctor-patient relationship. Rightaid Homeopathy Pvt. Ltd’s Medical Experts are not "Your" physician or healthcare provider.

NO DOCTOR-PATIENT RELATIONSHIP: Rightaid Homeopathy Pvt. Ltd does not replace Your relationship with physician or healthcare provider. The information interpreted SHOULD NOT be relied upon as a substitute for sound professional medical advice, evaluation or care from Your physician or other qualified healthcare provider.

You acknowledge that the Medical Experts empaneled with Us are independent contractors and thereby Rightaid Homeopathy Pvt. Ltd has an independent contractor relationship with such Medical Experts and therefore in no event Rightaid Homeopathy Pvt. Ltd will be directly or vicariously liable for any advice or medical consultancy or any loss arising therefrom that the Medical Experts may provide to You or You may avail as part of the Services.

You acknowledge that the e-prescription which may be issued by the medical expert(s), in certain events, is not be a valid prescription under applicable law(s) of India and may not be used for dispensation of medicines by any pharmacist including the Third Party Pharmacies. You further agree and acknowledge that if You request us to process the e-prescription or any form of prescription (whether original or scanned copy of the original prescription) for facilitation of medicine orders, then we will only act as an aggregator and assume no responsibility and/ or liability in relation to the dispensation of the medicines, which shall at all times be at your sole risk and the sole responsibility of the Third Party Pharmacies supplying the medicines to you.

You acknowledge that although some of the content, text, data, graphics, images, information, suggestions, guidance, and other material (collectively, “Information”) that is provided to You on the Website (including Information provided in direct response to Your questions or postings) may be provided by individuals in the medical profession, the provision of such Information does not create a doctor/medical professional-patient relationship, but is provided to inform You on various medical conditions, medical diagnosis and treatment and it does not constitute a direct medical diagnosis, treatment or prescription. Everything on the Website should be used for information purposes only.

Rightaid Homeopathy Pvt. Ltd is designed to support the health decisions and choices that You make. These decisions and choices are Yours, and We believe that You, in connection with the advice You receive from Your doctor or other professional healthcare provider, are the best decision maker about Your health. We cannot make decisions for you. However, what We can do is help You find good health information and connect with doctors for in-person information. On Rightaid Homeopathy Pvt. Ltd You can ask and find informational questions and related educational answers by Medical Experts. The Website is not a place for the practice of medicine, but Medical Experts on the Website can be a resource for reliable, relevant general health information.

Even if Your real life doctor is on Rightaid Homeopathy Pvt. Ltd, personal medical advice, treatment or diagnosis are not permitted through the Website, and by using the Website You agree not to solicit these or use any information as if it were personal advice, treatment, or diagnosis. Whenever You want personal medical advice, treatment, or diagnosis, You should contact Your physician or professional healthcare provider and see them in person.

We do not recommend or endorse any specific Medical Expert(s), tests, products, procedures, opinions, or other information that may be mentioned on the Website. Reliance on any information provided on the Website is solely at Your own risk. In case of any medical emergency, kindly contact Your nearest doctor/hospital or any related helpline.

The Services are not for use in medical emergencies or for critical health situations requiring prompt medical attention. The Services are not intended to be real-time and may not be the best solution when a face-to-face consultation is a must and therefore We strongly discourage any delay in seeking advice from Your doctor on account of something that You may have heard/viewed on the Website. You take full responsibility for ensuring that the information submitted is accurate and Rightaid Homeopathy Pvt. Ltd shall not make any effort to validate any information provided by You for using the Services with respect to content, correctness or usability. We, with an intention to provide the best services possible could ask You to share more information as and when needed.

The opinions, statements, answers and tele-consultations (collectively “Consultation”) provided by the Medical Experts through the Website are solely the individual and independent opinions and statements of such Medical Experts and do not reflect the opinions of Rightaid Homeopathy Pvt. Ltd, its affiliates or any other organizations or institutions to which such Medical Expert or such specialist or professional is affiliated or provides services. Rightaid Homeopathy Pvt. Ltd does not recommend or endorse any specific tests, physicians, products, procedures, opinions, or other information that may be mentioned on the Website or by a licensee of Rightaid Homeopathy Pvt. Ltd.

The inclusion of professionals, specialists and/ or Medical Experts on the Website or in any professional directory on the Website does not imply recommendation or endorsement of such specialists and/ or Medical Experts nor is such information intended as a tool for verifying the credentials, qualifications, or abilities of any specialists and/ or Medical Experts contained therein. Such information is provided on an ‘as-is’ basis and Rightaid Homeopathy Pvt. Ltd disclaims all warranties, either express or implied, including but not limited to the implied warranties of merchantability and fitness for particular purpose.

Rightaid Homeopathy Pvt. Ltd (the owners and the employee staff of Rightaid Homeopathy Pvt. Ltd), Medical Experts and third-party professionals who offer the Services through the Website accept no responsibility for any medical, legal or financial events or outcomes related to the Services availed through the use of the Website.

Rightaid Homeopathy Pvt. Ltd makes no warranty that the Services will meet Your requirements, or that the Service(s) will be uninterrupted, timely, secure, or error free. This includes loss of data or any service interruption caused by Rightaid Homeopathy Pvt. Ltd employees. Rightaid Homeopathy Pvt. Ltd is not responsible for transmission errors, corruption of data.

Rightaid Homeopathy Pvt. Ltd is for personal use and the Services are for individuals to use for supporting their personal health decisions. You may use the Website for personal, but not for commercial, purposes.

The Website may not be used for illegal purposes. The Information and Services may not be used for any illegal purpose. You may not access our networks, computers, or the Information and Services in any manner that could damage, disable, overburden, or impair them, or interfere with any other person's use and enjoyment. You may not attempt to gain unauthorized access to any Information or Services, other accounts, computer systems, or networks connected with the Website, the Information, or Services. You may not use any automated means (such as a scraper) to access the Website, the Information, or Services for any purpose. Such unauthorized access includes, but is not limited to, using another person’s login credentials to access his or her Rightaid Homeopathy Pvt. Ltd profile/ account. Any attempt by any individual or entity to solicit login information of any other user or Medical Expert or to access any such account is an express and direct violation of these Terms of Use and of applicable law(s), including relevant privacy and security laws and laws prohibiting unfair or unethical business practices.

Your right to use the Services is not transferable.

Notwithstanding anything to the contrary contained herein, You alone shall be liable for Your dealings and interaction with patients or Medical Experts (as the case may be) contacted or managed through the Website and Rightaid Homeopathy Pvt. Ltd shall have no liability or responsibility in this regard. Rightaid Homeopathy Pvt. Ltd does not guarantee or make any representation with respect to the correctness, completeness or accuracy of the Information or detail provided by such client, patient, User, Medical Experts or any third party through the Website. The Services should not be used for emergency appointment purposes.

The exchanges between the Medical Experts and the patient through the chat window or over telephone (as the case maybe) and the e-prescription would be accessible to Rightaid Homeopathy Pvt. Ltd for the purposes of monitoring the quality of the consultation.

Rightaid Homeopathy Pvt. Ltd may, at its sole discretion, suspend User’s or Medical Expert’s ability to use or access the Website at any time while Rightaid Homeopathy Pvt. Ltd investigates complaints or alleged violations of these Terms of Use, or for any other reason. Rightaid Homeopathy Pvt. Ltd has the right to edit profiles of Medical Experts to make them more suitable for patient/ Users searches on the Website.

The Services should not be depended upon and should not be treated as a replacement for obtaining consultation for diseases as the consultation provided through the Website is generic in the approach and shall not and cannot act as a substitute for physical consultation with a doctor. Also the Consultations provided through the Website are not diagnostic in nature

Risks of using Rightaid Homeopathy Pvt. Ltd’s Services

As with any medical procedure, there are potential risks associated with using the Services. By using the Services, You agree to abide by these Terms of Use, Privacy Policy and risks described below. These risks include, but may not be limited to:

While the Website is an honest attempt to provide access to the best possible medical information to the Users, the Medical Experts will not be examining You physically. The Medical Experts may not have access to all or some of Your medical history that might be critical to consult You. The Medical Experts will not have the benefit of information that would be obtained by examining You in person, observing Your physical condition and by going through Your medical records. This means that the Services provided is different from the diagnostic and treatment services typically decided by a physician. Therefore, the Medical Experts may not be aware of facts or information that would affect his or her opinion of Your diagnosis. To reduce the risk of this limitation, Rightaid Homeopathy Pvt. Ltd strongly encourages You to be in touch with an on-ground physician and share the Rightaid Homeopathy Pvt. Ltd’s opinion with him/her.

By requesting a medical opinion through the Website, You acknowledge and agree that:

the advice/information/opinion on diagnosis You may receive could be limited and provisional; the medical opinion is not intended to replace a face-to-face visit with a physician and it does replace an actual doctor-patient relationship; in case of a second opinion where there is a difference of opinion among Our Medical Experts and Your physician, You would bear the responsibility to decide on online or offline consultation, or procedure, and/or treatment; the Medical Expert is reliant on information provided by You and hence any information demonstrated to have been falsified, misleading or incomplete will immediately render the opinion and all details therein null and void; in some cases, the Medical Expert may determine that the transmitted information is of inadequate quality and may ask for more information, without which he/she may refuse to answer the query; in rare cases, the Medical Experts may feel that the query may not be answerable without physically examining the patient/ Users and the Consultation may be refused forthwith; in very rare instances, security protocols could fail, causing a breach of privacy of personal medical information; and delays in medical evaluation and answers could occur due to deficiencies or failures of the service as per those mentioned in these Terms of Use.

OTHER TERMS

Your Profile, Collection, Use, Storage and Transfer of Personal Information:

Your Rightaid Homeopathy Pvt. Ltd profile is created to store record of Your Consultations and Your personal health information online, including history, health conditions, allergies and medications.

Any information provided as part of a web Consultation or obtained from use of the Services by You becomes part of Your Rightaid Homeopathy Pvt. Ltd record. You agree to provide accurate information to help Us serve You best to Our knowledge, to periodically review such information and to update such information as and when necessary. Rightaid Homeopathy Pvt. Ltd reserves the right to maintain, delete or destroy all communications and materials posted or uploaded to the Website according to its internal record retention and/or destruction policies. You might be contacted via email to review the information provided by You for Rightaid Homeopathy Pvt. Ltd’s record or for the Services. Please make sure You provide a valid email-id and You update it as and when needed.

For additional information regarding use of information about You, please refer to the Privacy Policy.

The terms “personal information” and “sensitive personal data or information” are defined under the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Information) Rules, 2011 (the “SPI Rules”), and are reproduced in the Privacy Policy.

The Privacy Policy sets out:

the type of information collected from Users, including sensitive personal data or information;

the purpose, means and modes of usage of such information; and

how and to whom Rightaid Homeopathy Pvt. Ltd will disclose such information.

The Users are expected to read and understand the Privacy Policy, so as to ensure that he or she has the knowledge of:

the fact that the information is being collected;

the purpose for which the information is being collected;

the intended recipients of the information;

the name and address of the agency that is collecting the information and the agency that will retain the information; and the various rights available to such Users in respect of such information.

Rightaid Homeopathy Pvt. Ltd shall not be responsible in any manner for the authenticity of the personal information or sensitive personal data or information supplied by the Users to Rightaid Homeopathy Pvt. Ltd or any other person acting on behalf of Rightaid Homeopathy Pvt. Ltd.

The use of the Website involves every Users’ registration information and browsing history being stored and submitted to the appropriate authorities. The consent and procedure for such collection and submission is provided in the Privacy Policy. The other information collected by Rightaid Homeopathy Pvt. Ltd from Users as part of the registration process is described in the Privacy Policy. The consent and revocation procedures in relation to the same are set out in the Privacy Policy.

The Users are responsible for maintaining the confidentiality of the Users’ account access information and password. The Users shall be responsible for all uses of the Users’ account and password, whether or not authorized by the Users. The Users shall immediately notify Rightaid Homeopathy Pvt. Ltd of any actual or suspected unauthorized use of the Users’ account or password.

If a User provides any information that is untrue, inaccurate, not current or incomplete (or becomes untrue, inaccurate, not current or incomplete), or Rightaid Homeopathy Pvt. Ltd has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, Rightaid Homeopathy Pvt. Ltd shall have the right to suspend or terminate such account at its sole discretion.

Rightaid Homeopathy Pvt. Ltd may disclose or transfer User Information (as defined in the Privacy Policy) to its affiliates in other countries, and You hereby consent to such transfer. The SPI Rules only permit Rightaid Homeopathy Pvt. Ltd to transfer sensitive personal data or information including any information, to any other body corporate or a person in India, or located in any other country, that ensures the same level of data protection that is adhered to by Rightaid Homeopathy Pvt. Ltd as provided for under the SPI Rules, only if such transfer is necessary for the performance of the lawful contract between Rightaid Homeopathy Pvt. Ltd or any person on its behalf and the user or where the User has consented to data transfer.

By accepting these Terms of Use and by registering on the Website, You consent to be contacted by Us and by the Third Party Service Providers and You further consent to receive emails and messages (SMS) notifications and information at any time from Us and from Third Party Service Providers.

Return, Refund, Cancellation and Shipping charges:

We offer return and refund on the products and Services ordered by You on the Website which are subject to further terms and conditions as detailed in the return, refund, cancellation and shipping charges policy (“Return and Refund Policy”). The Return and Refund Policy forms an integral part of these Terms of Use and the Users are requested to carefully read the same.